Return Policy
Return Policy
At TrueForm, we want you to feel confident and satisfied with every purchase. If for any reason you are not completely happy with your order, we’re here to help.
Returns
We accept returns within 2 days of receiving your order. To be eligible for a return, your item must be:
- Unworn, unwashed, and in the same condition that you received it.
- In its original packaging with all tags attached.
- Free from any stains, marks, or scents (e.g., perfume, deodorant).
How to Initiate a Return
To start your return, please follow these steps:
1. Contact Us Email our support team at [your email] within 2 days of receiving your order. Please include your order number and reason for the return.
2. Receive Return Instructions Our team will provide you with return authorization and instructions on how to send the item back.
3. Ship Your Return Securely package the item and send it to the return address provided. Please note that return shipping costs are the responsibility of the customer.
Refunds
Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days. Please note that original shipping charges are non-refundable.
Exchanges
We currently do not offer direct exchanges. If you need a different size or color, please return your item and place a new order.
Non-Returnable Items
Certain items cannot be returned, including:
Items marked as final sale.
Intimate products (such as undergarments) for hygiene reasons.
Gift cards and promotional items.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately using our contact us page with photos of the issue, and we will work to resolve it as quickly as possible.
Need Help?
If you have any questions about our return policy, feel free to contact our support team through our contact us page or visit our FAQ page for more details.
We appreciate your trust in TrueForm and are committed to ensuring your satisfaction.
