Frequently Asked Questions (FAQ) – TrueForm
1. General Questions
What is TrueForm, and what makes it unique?
TrueForm is more than just a brand—it’s a movement designed to help women embrace their bodies with confidence. We offer premium shapewear, skincare, hair care, and eye care solutions that enhance natural beauty while providing unmatched comfort and performance.
What types of products do you sell?
Our collection includes sculpting shapewear (underwear, outerwear, swim shapewear, and athleisure shapewear), along with high-performance skincare, hair care, and eye care products that help women feel confident in their own skin.
Who are your products designed for?
TrueForm is designed for every woman who wants to look and feel her best—whether it’s through body-enhancing shapewear or skincare solutions that boost radiance and confidence.
How do I choose the right size for shapewear?
We provide a detailed Size Guide on each product page to ensure you find the perfect fit. If you’re unsure, our customer support team is available to assist you.
Are TrueForm beauty and skincare products suitable for all skin types?
Yes! Our skincare and beauty products are formulated to be effective for all skin types. Each product description includes details on suitability for specific concerns like sensitive, oily, dry, or combination skin.
2. Ordering & Shipping
How do I place an order?
Simply add your favorite TrueForm products to the cart, proceed to checkout, enter your details, and complete your payment. You’ll receive an order confirmation email once your purchase is complete.
Do you offer international shipping?
Yes! We ship globally. Please check our Shipping Policy for a list of countries we deliver to and estimated delivery times.
What are the shipping costs and delivery times?
Shipping costs and delivery times vary by location and chosen shipping method. You’ll see the estimated delivery time at checkout.
How can I track my order?
Once your order ships, we’ll send you a tracking link via email so you can monitor your package in real time.
What should I do if my package is delayed or lost?
If your order is delayed or missing, please reach out to our support team, and we’ll work with our carriers to resolve the issue as quickly as possible.
3. Product Usage & Care
How do I wear and adjust TrueForm shapewear for the best results?
Step into your shapewear, pull it up gently, and adjust for a smooth, seamless look. It should feel snug but not restrictive.
Can I wear shapewear daily?
Yes! Our shapewear is designed for comfort and can be worn daily. For long hours, we recommend breathable and lightweight options.
How should I wash and care for my shapewear?
To maintain elasticity and durability, hand wash your shapewear with mild detergent and let it air dry. Avoid machine drying or using harsh detergents.
Are TrueForm skincare, eye care, and hair care products made with natural ingredients?
Many of our formulas feature natural, high-performance ingredients. Check each product page for a full list of ingredients and benefits.
Do TrueForm beauty products have any side effects or allergens?
Our products are dermatologist-tested and formulated to be safe for all skin types. However, if you have allergies or sensitivities, we recommend doing a patch test before full use.
4. Returns, Exchanges & Refunds
What is your return and exchange policy?
We accept returns and exchanges within 2 days of receiving your order, provided the item is unworn, unused, and in its original packaging.
How do I request a return or exchange?
Visit our Returns & Exchanges page, submit a request, and follow the instructions for a seamless return or exchange process.
What items are eligible for returns?
Items must be in their original condition with tags attached. Due to hygiene reasons, some beauty and undergarment items may not be eligible for return.
How long does it take to process a refund?
Once we receive your return, refunds are processed within 5-7 business days to your original payment method.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, contact us within 48 hours with photos, and we’ll arrange a replacement or refund.
5. Payments & Security
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, CreditCards, Google Pay, and other secure payment options.
Is my payment information secure?
Absolutely! TrueForm uses SSL encryption and secure payment gateways to ensure your information is always protected.
6. Promotions & Discounts
Do you offer any first-time customer discounts?
Yes! Sign up for our newsletter to receive an exclusive first-time customer discount and early access to new launches.
How can I apply a discount code to my order?
Enter your discount code at checkout in the “Discount Code” field before completing your purchase.
7. Customer Support & Contact
How can I contact TrueForm customer service?
You can reach us via email at contact@buytrueform.com, through our live chat on the website, or by submitting a support ticket.
What are your support hours?
Our team is available 7am to 7pm EST to assist you with any inquiries. Incase we miss responding to you, we will get back at the earliest. At high business hours, we tend to get many queries however we try to respond as early as we can.
Do you have a live chat option?
Yes! Our live chat feature is available during business hours for quick support.
How long does it take to receive a response from customer support?
We aim to respond within 24 hours on business days.
